Cancellation & Rescheduling

Effective date: August 29, 2026 · Last updated: August 29, 2026

This policy explains how appointment cancellations and rescheduling work for on-site service visits provided by RDI Solutions LLC, operating as Dr Printers ("we," "us," "our"). It forms part of our Terms of Service.

1. How to Cancel or Reschedule

You can cancel or reschedule a confirmed appointment by:

• Calling us at +1 (934) 470-4670; or
• Emailing service@drprinters.com with your name, phone number, and appointment date.

Cancellations and rescheduling requests are effective when we confirm receipt. For email requests sent outside business hours, this may be the next business day, so please call for short-notice changes.

2. Free Cancellation Window

You may cancel or reschedule free of charge up to 24 hours before your scheduled appointment window.

We understand plans change. Rescheduling within the free window is unlimited and never carries a fee.

3. Late Cancellations

If you cancel less than 24 hours before your scheduled appointment window, a late cancellation fee may apply, reflecting the technician time and route planning already committed to your visit. Any applicable fee will be disclosed before it is charged.

We will always tell you before charging a late cancellation fee, and we waive it in cases of emergency or circumstances genuinely beyond your control — just talk to us.

4. Missed Appointments and No Access

If our technician arrives during the scheduled window and cannot perform the visit because:

• No one is available to provide access;
• The equipment is not at the location provided; or
• Site access requirements (building security, escorts) were not arranged as agreed,

the visit may be treated as a late cancellation under Section 3. Our technician will wait a reasonable time (at least 15 minutes) and attempt to reach you by phone before leaving.

5. If We Need to Reschedule

Occasionally we may need to reschedule due to technician illness, an emergency at a prior job running long, severe weather, or parts availability. If we reschedule:

• We will notify you as early as possible;
• You will be offered the next available appointment with priority;
• No fee of any kind applies, and any prepaid amount is fully refundable if you prefer not to rebook.

6. Maintenance Contract Visits

Scheduled maintenance visits under a service contract may be rescheduled by either party with reasonable notice without charge. Repeated missed maintenance visits by the customer may affect contract coverage as described in the contract document.

7. Cancelling a Repair in Progress

If you approve a repair and then cancel after work has begun:

• You are responsible for the diagnostic fee and the cost of any parts already installed or specially ordered for your equipment;
• Special-order parts that have shipped may not be cancellable; we will tell you at order time if a part is non-returnable.

8. Contact