Privacy Policy

Effective date: August 29, 2026 · Last updated: August 29, 2026

This Privacy Policy describes how RDI Solutions LLC ("Dr Printers," "we," "us," or "our"), the operator of drprinters.com (the "Site"), collects, uses, discloses, and protects information about you when you visit the Site, submit a service request, schedule an on-site repair visit, call us, or otherwise interact with our printer and copier repair and maintenance services (collectively, the "Services").

1. Introduction

By using the Site or our Services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please do not use the Site or Services.

2. Information We Collect

2.1 Information You Provide Directly

When you use the Site or our Services, we may collect:

• Contact information: your first and last name, email address, and phone number, submitted through our service request form or provided when you call us.
• Service details: the brand and model of your printer or copier, a description of the problem you are experiencing, and any other information you choose to include in your service request.
• Scheduling and location information: when we arrange an on-site visit, we collect the service address (home or business) where the equipment is located, along with any access instructions you provide.
• Business information: if you request service on behalf of a company, we may collect your company name, role, and business contact details.
• Communications: records of your correspondence with us, including emails, form submissions, and notes from phone calls related to scheduling and service.

2.2 Information Collected Automatically

When you visit the Site, we and our service providers may automatically collect:

• Device and browser information: IP address, browser type and version, operating system, device type, and screen resolution.
• Usage information: pages viewed, time spent on pages, links clicked, referring website, and the date and time of your visit.
• Cookies and similar technologies: as described in our Cookie Policy, we use cookies, pixels, and similar technologies to operate the Site, understand how visitors use it, and measure the performance of our advertising.

2.3 Information We Do Not Collect

We do not request or knowingly collect Social Security numbers, government identification numbers, or financial account numbers through the Site. Payment for services, where applicable, is handled at or after the service visit and any card payments are processed by third-party payment processors; we do not store full payment card numbers on the Site or in our systems.

Because our technicians repair equipment at your location, your devices — and any documents, print jobs, or data stored on them — remain in your possession and under your control at all times. We do not remove equipment from your premises, and we do not access, copy, or retain data stored on your devices except as strictly necessary to perform and verify the repair in your presence (for example, printing a test page).

3. How We Use Your Information

We use the information we collect to:

• Respond to your service requests and inquiries;
• Schedule, confirm, perform, and follow up on on-site repair and maintenance visits;
• Prepare for service visits, including bringing appropriate parts for your equipment;
• Provide estimates, invoices, and receipts;
• Administer maintenance contracts and service plans;
• Communicate with you about your service, including appointment reminders and status updates;
• Improve the Site, our Services, and customer experience;
• Measure and improve the effectiveness of our marketing and advertising;
• Detect, prevent, and address fraud, spam, abuse, and security issues, including fraudulent form submissions;
• Comply with legal obligations and enforce our Terms of Service.

We do not use your information for automated decision-making that produces legal or similarly significant effects.

4. How We Share Your Information

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes. We may share your information only in the following circumstances:

• Field technicians: we share your name, contact details, service address, equipment details, and problem description with the technician assigned to your service visit so they can perform the work.
• Service providers: we use third-party providers who help us operate the Site and our business, such as website hosting, form processing, email delivery, scheduling tools, analytics, and advertising measurement. These providers may process your information only on our behalf and under instructions consistent with this Privacy Policy.
• Parts and warranty processing: where a repair involves manufacturer parts or a valid manufacturer warranty, we may share equipment details (such as model and serial number) and, where required, your contact information with the relevant manufacturer or authorized distributor to order parts or process warranty claims.
• Legal requirements: we may disclose information if required to do so by law, regulation, legal process, or governmental request, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: if we are involved in a merger, acquisition, financing, or sale of all or part of our business, information may be transferred as part of that transaction, subject to this Privacy Policy.

5. Cookies and Advertising

We use cookies and similar technologies as described in our Cookie Policy. These may include:

• Essential cookies required for the Site to function;
• Analytics cookies that help us understand how visitors use the Site; and
• Advertising cookies and pixels (such as advertising platform conversion tags) that help us measure whether our advertising leads to service requests.

You can manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Disabling cookies may affect some Site functionality. Where required by applicable law, we will request your consent before setting non-essential cookies.

We do not respond to "Do Not Track" browser signals at this time. Where applicable law treats a Global Privacy Control (GPC) signal as a valid opt-out request, we will honor it to the extent required.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Service request and appointment records: retained for the duration of our service relationship and for a reasonable period afterward for warranty support, recordkeeping, and dispute resolution;
• Invoices and transaction records: retained as required by tax and accounting laws;
• Marketing and analytics data: retained in accordance with the retention settings of our analytics and advertising tools.

When information is no longer needed, we delete it or de-identify it.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. These include transmission of form data over encrypted (HTTPS) connections and limiting access to personal information to personnel and technicians who need it to perform the Services. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Access: request confirmation of whether we process your personal information and a copy of it;
• Correction: request that we correct inaccurate personal information;
• Deletion: request that we delete personal information we hold about you, subject to legal retention requirements;
• Opt out of marketing: unsubscribe from marketing emails at any time using the link in the email or by contacting us;
• Non-discrimination: we will not deny you services or charge different prices because you exercised your privacy rights.

For California residents: the California Consumer Privacy Act (CCPA/CPRA) provides California residents with specific rights, including the rights to know, delete, correct, and opt out of the "sale" or "sharing" of personal information. We do not sell personal information for money. If any of our advertising cookies are considered "sharing" under California law, you may opt out by adjusting your cookie settings or contacting us as described below.

For residents of other states with privacy laws (including Virginia, Colorado, Connecticut, and others): you may have similar rights of access, correction, deletion, and opt-out under your state's law, and you may appeal a refusal of your request by contacting us.

To exercise any of these rights, contact us using the details in Section 12. We may need to verify your identity before fulfilling your request, and we will respond within the timeframe required by applicable law.

9. Children's Privacy

The Site and Services are intended for adults and businesses. We do not knowingly collect personal information from children under 16. If you believe a child has provided us personal information, please contact us and we will delete it.

10. Third-Party Links

The Site may contain links to third-party websites, including manufacturer websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party site you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Material changes will be indicated by a notice on the Site. Your continued use of the Site or Services after changes take effect constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us: