We confirm your visit
We review your equipment details and reach out to lock in a time window that works for you.
Let’s get started
Request printer service.
Share a few details about your equipment and the problem you’re seeing. We’ll use your information to understand the equipment and prepare for a technician visit.
Tell us what’s going on.
Complete the form and a Dr Printers team member can follow up about printer repair, copier repair, plotter repair, maintenance, or supplies.
Onsite repair: We work with your equipment where it lives.
Multi-brand experience: Tell us your device brand so we can prepare.
Clear next steps: We’ll explain the practical service options.
Talk to Us / Service Request
Serving Nassau and Suffolk counties across Long Island, plus the greater New York metropolitan area — on-site at homes and offices.
Hours: Monday–Friday, 8:00 AM–6:00 PM ET; Saturday, 9:00 AM–2:00 PM ET. We respond to requests within 8 business hours.
Fields marked with an * are required
From request to repaired — here's how it works
Your request goes straight to our scheduling team. Here's exactly what happens next, so you know what to expect at every step.
Your technician prepares
Based on your model and symptoms, the technician loads the likely parts for your machine — rollers, fuser, drum, kit — before leaving for your location.
On-site diagnosis and repair
The technician opens the machine where it sits, confirms the failed component, quotes the flat-rate price, and completes the repair on your approval.
Tested before we leave
Test prints and paper-path checks run in front of you. You see the machine working before the visit ends.
Repair credentials you can verify
Anyone can claim to repair printers. Here's what stands behind our work.
Authorized HP Partner
RDI Solutions LLC holds authorized partner status with HP, verifiable in the manufacturer's official partner locator.
Genuine Manufacturer Parts
Every repair uses genuine parts matched to your exact model — fusers, rollers, drums, and maintenance kits that hold up for the long run.
90-Day Workmanship Warranty
If the same fault returns within 90 days, we come back and make it right at no charge. Full details are available in our Refund Policy.
Flat-Rate, No-Surprise Pricing
The price is quoted before work begins. A diagnostic fee applies only if you decline the repair — and is absorbed into the price if you approve it.
The five repairs our technicians do every week
If your machine is doing any of these, you're describing a mechanical fault we repair on-site all the time.
Recurring Paper Jams
Worn pickup and separation rollers are the cause in most machines past their first year. New rollers, fitted on-site, end the jams instead of postponing them.
Smears, Streaks & Ghosting
Print-quality faults trace to the fuser, drum, or blade. The technician identifies the worn component and replaces it during the visit.
Grinding & Clicking
Mechanical noise means a gear train or bearing is wearing down. We replace the worn drive assembly before it takes the machine out of service.
Machine Won't Grab Paper
Glazed pickup rollers can't grip the sheet. A roller replacement restores reliable feeding in a single visit.
Panel Errors & Dead Displays
When the display shows a persistent hardware fault or nothing at all, we diagnose the control board and replace the failed hardware.
Whatever your machine is doing, describe it in the form above — that's all we need to arrive prepared.